Calm, practical help when a child with SEND needs you
Lumi helps teachers, teaching assistants, SENDcos and everyone in school support children with special educational needs and disabilities. Tell her what's happening — type or just talk — and she'll give you clear next steps and the Incluli video that shows you how.
Invite-only for schools · In an emergency, call 999
Give him space and quiet first — lower your voice, kneel to his level and don't ask questions yet. Offer a simple choice with a card or gesture. When he's calm, reconnect before reintroducing work.
Source document
Supporting a pupil who shuts downFor everyone who supports the child
- Teachers
- Teaching assistants
- SENDcos
- School leaders
- Lunchtime & support staff
- Caregivers
How it works
How Lumi helps
Short, calm answers for busy moments — never a lecture.
- 1
Tell her what's happening
Type it, or tap the mic and talk to her like a colleague. No forms, no jargon.
- 2
Get calm next steps
Up to three practical steps from Incluli's library, with the short video that shows you how.
- 3
Keep going together
She checks it helped, remembers what you've told her, and brings in the Incluli team when the library can't help.
- 120short videos with practical, policy-informed guidance
- 12areas of SEND, from school refusal to sensory needs
- 2minor less — each video gets straight to what to try
Grounded in statutory guidance, good practice and local authority policy.
What you get
Built for real school days
Talk or type
Hands full? Call Lumi and talk it through — she listens, and you can interrupt her any time.
120 short videos
Every answer comes from Incluli's own video library, not the open internet — and she shows you the one to watch.
Backed by policy
Each strategy links to the DfE and statutory guidance behind it, so you can explain what you did and why.
Knows who you're helping
She pitches answers to your role, your school and the year groups you work with — and you can clear what she remembers.
Safe by design
No diagnoses or medication advice. Safeguarding concerns go to your school's DSL, and she always gives 999 in an emergency.
A real team behind her
When the library can't help, Lumi passes your question to the Incluli team so a person follows it up.
The Incluli app
Lumi on your phone, one tap away
Install Incluli on your phone's home screen and it opens like any other app — full screen, straight into Lumi, ready for the next tricky moment. No app store needed.
- 1iPhone: open this site in Safari, tap Share, then Add to Home Screen.
- 2Android: tap Install app below (or ⋮ → Install app in Chrome).
On a computer? Scan this with your phone's camera to install it there.
Ready when you are
Sign in with the account your school set up for you, and ask Lumi your first question.
Sign in to talk to Lumi